Dr. Hook is proud of being ahead of the game and staying current with the times. We pride ourselves on our excellent GPS technology, and our top spot in the towing industry. We have over 65 various towing vehicles that allow us to stay in the top ranking spot of Canada’s towing companies. These vehicles aren’t the simple beastly trucks you are used to seeing on the road. They are equipped with state-of the-art GPS tracking technology. What does that mean to you? The benefits for this technology are endless, and mutually shared between you as a customer and us as a company.
First and foremost, the GPS tracking basically turns our dispatchers into air traffic controllers. It gives them the ability to see the locations of all vehicles in “real time” and helps with the efficiency of helping our customers, which is always our first priority. GPS allows us to pinpoint, at any time, where our fleet of vehicles are, which calls have the highest priority, which trucks are en-route, and an almost exact to-the-second arrival time, as well as distinguishing which “type” of truck is nearest to each call location. This allows us to stay ahead of the competition, and provides tools necessary to keep our customer service, speed, and accuracy above the rest. Behind the scenes, it also allows us to run more efficiently, simplify staff training, reduces costs, and reduces idle working hours, which means more savings for us. And you guessed it, more savings for you, the customer.