"Yesterday morning I accidentally locked my 2 year old in my car. I called Dr Hook Towing in a mad panic, the lady on the phone told me to keep calm,she notified me that they had a truck close by and they would be there within 15 min. Tow truck arrived faster then they said on the phone and were quick to unlock my car. The driver Dave advised me not to worry about the unlocking Fee as it was his good deed of the day. Thank you Dave from Dr Hook Towing!"
"These guys definitely deserve all the praises they are getting. I am so amazed with the quality of work from this place. Rosa and Greg were the ones helping me when I came in to get my car. They were very friendly and helpful. Thank you!!"
"Thank you to Dr. Hook. We were told about a 1/2 hour and it was a bit sooner when the tow truck showed up. Kudos to Dave Taylor. He is an awesome guy. We needed to be towed on Sat. Feb 4th, and he had us sit and wait in his big warm truck while he braved the cold wind to load up my dead vehicle. Dave treated my mom and I very well, asking if we were warm enough and comfortable and he is very friendly. Thank you Dave for giving us an experience - we had never ridden in a semi-type unit before - to be so high above the ground, we felt like princesses on thrones, lol. Thanks again. Would recommend your company."
"Service was amazing and driver was amazing. I got stuck on the highway and called dispatch. I explained it was my first time ever getting stuck like this, she calmed me down and a driver was on the way. The driver was extermemly helpful and friendly! He even drove me back into the city to make sure I didn't get stuck again. Would HIGHLY recommend"
"I just wanted to say thank you for the great service I received from Dr. Hook Towing today. I called on Thursday night and spoke with Jason to set up a tow. He was very friendly and helpful and it was nice to know the cost ahead of time. When I had to update the pick up location the morning of the tow, Lindsay took my call and again was very nice. Scott the driver showed up right on time. He loaded, delivered and dropped off my car with absolute efficiency. I could tell he is a very experienced driver. I followed him from the pick up point to the drop off and he drove very prudently. I made a note that if I ever need a flatbed tow again, to ask for Scott. So happy that I hired your company. I'm a happy customer."
"I am writing to thank-you for the excellent service I have just experienced with your company.
My car needed to be towed from the corner of Bishop Grandin and Waverly all the way to Pinawa. Lets just call a spade a spade-I'm a middle aged lady from the country and dealing with tow companies is not my domain. I usually call my husband, cry and he takes care of everything. But, today I had our one and only vehicle in the city and he couldn't rescue me. I spoke to Jacquelineon the phone and she was very sweet and patient- she explained everything to me and was friendly and re-assuring. Car issues can send me into a blind panic faster than any other life events, so this was quite comforting.
The driver, Abdul, was very polite, friendly and I really enjoyed our discussion the trip back to Pinawa. He wouldn't leave until he was sure I had a ride from the repair shop to home. He is a credit to your company.
Yes, it did cost an arm-and-a-leg but what can you do? That's the price we pay for living in the country. At least it was a pleasant experience."
flight tow"Just a note of thanks …. The driver phoned ahead of time and came out right on time, very professional and great to deal with. The move went really well without any incident. Will recommend to everyone !!!"
"Excellent service. Driver went above and beyond. Really impressed with the care and service that was provided."
"This morning at 1:00 A.M. we had the misfortune to require your services for a boost at the Grant Park Mall. Your receptionist advised we could expect a vehicle in about 30-45 minutes.
Your truck 408 arrived on schedule and the services provided by your driver and assistant were exceptional. Unfortunately, the vehicle was frozen and would not start, so we chose to have the vehicle towed home. The service continued to be exceptional and the vehicle was towed home safely and promptly. Your crew driving truck 408 are an asset to your business and we very much appreciated their help."
"On Thursday Feb. 17 I locked myself out of my car while it was running at Winnipeg Airport. I would like to thank Wally and Danny for quick and courteous service on what was weather wise a miserable night.
At the airport you are out in the open and it was whiteout conditions with a wind chill factor not at all pleasant for them. From the initial contact with the Dr. Hook dispatcher to getting back into my car it was a very positive experience."
"I am writing today to offer commendation to your company and tow operator L. Patterson. In the late evening hours of February 23rd, my vehicle had mechanical breakdown while in transit and would not start. I called Dr. Hook for service.
The call-taker (I do not know her name) was very friendly, patient and polite in gathering my information. At one point I had called back to request an ETA, and was advised that it would be within minutes. Within 2 minutes of that call, L. Patterson arrived.
He demonstrated a very proficient knowledge of towing operations and spent a total of 5 minutes or less on scene securing my vehicle for tow. Lee conducted herself in a very professional manner, was courteous, and very accommodating in making arrangement for me to ride with her to my destination.
The overall experience was a pleasant one, in an otherwise difficult situation. With that said, please extend my thanks to your call-taker and L. Patterson. I will not hesitate to use your company again in the future."
"You have great marketing and a large presence in Winnipeg. How do I know this? My 3-year old son was just watching "The Sorcerer's Apprentice" and at the scene where the 1973 Pinto is crushed by the garbage truck, he says, "Wow, they can't move. They need to call Dr. Hook Towing." Just thought we'd let you know that even 3-year old boys in Winnipeg know who to call!!"
"Got the trailer on time and in great shape! Sean was outstanding! He gave great (and I mean great) customer service and is a real good reflection on the quality and professionalism of you and your staff. Thanks again for making this as painless as could be. Sean is an amazing driver... we had to squeeze across a bailey bridge and the man was making 1/4 inch corrections on the fly. It was an amazing thing to watch."
"Just a short note to thank you for the professional service I received today. It started with Rosa on the phone who was very kind and professional. Shawn arrived on time and treated my antique car as if it was his own. He was most professional and I could tell he cared. What a great ambassador for Dr. Hook! Thanks so much!"
"We had our car towed late last night (Saturday, July 21st) approx 10 p.m., from McPhillps Casino. I just want to compliment the driver you sent. Driver 336, truck 24. He was most courteous, knowledgeable, and helpful. He made us feel comfortable in a bad situation. It was late at night, we didn't know what to do. He was considerate and accommodating from the time he arrived at the parking lot until drop off at home. I want to thank him again. You are lucky to have him as your employee."
"Just wanted to let you know that Karl did a great job moving our camper trailer Saturday from St. Malo to Oakbank. He showed up on time and was very meticulous and careful with every aspect of the move and transport. The old trailer made it one piece very safely. Thanks again to Karl and Dr. Hook for great service."
"You driver was extremely helpfull and is a very nice young man. I had presents and food for the Christmas cheer board in my vehicleand your driver took the vehicle, presents, food myself to the Cheer board and delivered the items before towing the damaged vehicle to MPI."
"A Dr. Hook driver drove past me in the Wawanesa Lot at Main & Broadway. I needed a boost, but did not have any cash. I offered to go to the bank machine, the driver declined and boosted my car for free."
"A week ago my truck broke through the ice on Lake Winnipeg and I called Dr Hook to see if they could get it out. They said they could and came out immediately. Your guys worked their asses off and didn't give up even when I was ready to, they insisted they would get my truck safely to shore and after countless failed attempts we finally got my truck out of the ice. If not for their persistence and hard work my truck would be sitting at the bottom of the lake right now and I'd be shopping for a new vehicle. So I just wanted to acknowledge all their hard work and truly going beyond what would be expected, you have some great employees there."
"I hope you can pass my thanks on to one of your drivers. Unfortunately, I don't know who it was. At about 4:15 on Thursday, September 03, I was riding my bike on Main Street near Jefferson (in Winnipeg.) I was hassled by an impatient driver, which I'm sure you agree can get a bit dangerous.
One of your operators was passing by, and stopped for a moment to speak to the driver, advising him to settle down and be patient. Sadly, the guy in the car didn't respond. But it was encouraging to me to realize that your man had the integrity to speak out against this unsafe driver. I was too busy dodging the car to get a number or anything from the truck.
Although I often commute by bike, I own two cars. Thanks to your operator, should I need a tow, I will contact Dr. Hook first."
"I called to compliment your driver #245-Cooter, I was in a panic because I'd never had a Tow before. I am grateful to him for explaining the process as to how he would tow my vehicle, which really put my mind at ease. He was also very nice and well mannered- I appreciated his assistance very much."
"Thanks for the great job helping my wife out when she was stranded in traffic Dr.Hook!"