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Tag Archives: towing
Why Us?
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Well, that answer is easy….not simple, but easy. First and foremost, Dr. Hook has a proven reputation for having a give-and-take relationship with our community. We happily take the honor of being known as the best, and we give back everything we can to our community. We contribute back to our community through numerous different programs including Teddy Bear Picnic, Children’s Festivals and Events, United Way Semi Truck Pull, Relay for Life, and many more.
Secondly, we are known for our safety measures to protect our employees, our customers, and the public. We make sure all of our employees are trained to the fullest extent, and continue this training on a daily basis. We are certified and insured through numerous different industry leading training programs, and were recently a huge part of the passing of the “Move Over Law” for Tow Trucks, further protecting the public. Our staff wears additional clothing and equipment, including reflective vests, hard hats, and safety glasses, to push our safety measures even further.
Third, we are the “big dog”. We are the largest, and most professional towing company in the area and always provide first class service. Our fleet is large, and in-charge, and consists of more than 10 Heavy Duty Trucks, numerous Medium and Light Duty trucks, over 12 Tilt Deck Trucks, a Trailer Division, and an Air Cushion Recovery Division, all being operated by certified and insured operators. Add our GPS Dispatch Technology and Roadside Assistance Program, and you have your answer.
That is why we are the Best!
Equipment Moving – Emergent Services
Being ranked number one is not an honor we take lightly here at Dr. Hook. We strive to maintain our spot in the towing industry on a daily and even hourly basis. We keep up with the most efficient technology, have the highest trained staff, and our machinery and equipment is second to none. We have equipment that is immediate, and on-demand for almost anything you can think of. Drove your plane into a lake? We will be the ones to fish it out, quickly, efficiently, and always with our famous “first class” customer service.
All of our emergency equipment and operators are certified and fully insured. Our equipment ranges from Heavy Duty, Light Duty, Tilt Decks, and even Air cushion Recovery. The Heavy Duty Trucks are the 3 axle trucks that can tow up to 50 tons. These are the trucks that we use for Motor vehicles, Buses, and any other large vehicle that needs towing. Our Tilt Decks are what we use for items such as jungle gyms, golf carts, bobcats, boats, etc. And that predicament that we’ve all seen once or twice before: the jackknifed semi, or that plane that is supposed to be in the air, not in the lake. For those instances we have our Air Cushion Recovery Units. We use these for uprighting large vehicles, up to 5 ton trucks, over-turned containers, and sunken treasures….I mean, airplanes. As with all our services, they are available 24 hours a day, 7 days a week. These situations don’t always happen Monday thru Friday, so we are available every day.
Roadside Assistance Program
We pride ourselves on being the company that can give assistance in your time of need, therefore, our Emergency Roadside Assistance Program is the core of our company. We utilize our professional staff and our state of the art dispatch technology to bring you prompt and courtesy assistance. Whether it is a flat tire, running off the road, or trying to make it that extra exit without a fill-up. We’ve all been there, and we would love to be the one that you call on when help is needed most.
As with every aspect of our business, our Roadside Assistance Program exceeds the expectations of our clients, and we are rated higher than all of our competitors. At Dr. Hook, members come first, and always will. Our emergency and urgent services are provided with the utmost promptness and professionalism. Our trained customer service professionals answer your calls 24 hours a day, 7 days a week, 365 days a year. They dispatch your call and an exact arrival time is given. You are then greeted by a uniformed, trained professional, and treated to a first-class experience from start to finish. Our services include: changing a flat tire, refilling gas, dead battery jumps, or helping with a wrong turn into a ditch. These instances are daunting, and troubling for all of us, but they are a fact of life. We would love to be the ones to make your fact of life as easy as possible.
GPS Technology – Efficiency in Dispatch
Dr. Hook is proud of being ahead of the game and staying current with the times. We pride ourselves on our excellent GPS technology, and our top spot in the towing industry. We have over 65 various towing vehicles that allow us to stay in the top ranking spot of Canada’s towing companies. These vehicles aren’t the simple beastly trucks you are used to seeing on the road. They are equipped with state-of the-art GPS tracking technology. What does that mean to you? The benefits for this technology are endless, and mutually shared between you as a customer and us as a company.
First and foremost, the GPS tracking basically turns our dispatchers into air traffic controllers. It gives them the ability to see the locations of all vehicles in “real time” and helps with the efficiency of helping our customers, which is always our first priority. GPS allows us to pinpoint, at any time, where our fleet of vehicles are, which calls have the highest priority, which trucks are en-route, and an almost exact to-the-second arrival time, as well as distinguishing which “type” of truck is nearest to each call location. This allows us to stay ahead of the competition, and provides tools necessary to keep our customer service, speed, and accuracy above the rest. Behind the scenes, it also allows us to run more efficiently, simplify staff training, reduces costs, and reduces idle working hours, which means more savings for us. And you guessed it, more savings for you, the customer.
Meet Dr Hook
Welcome to Our New Website!
We, Dr. Hook Towing, are pleased to announce the release of our new and improved website!
Take a tour and discover all the new information available to you, from the vehicles and products for sale, to our great Roadside Assistance program right through to the reasons you would want to work for the Dr. Hook team!
Be sure to check back on a regular basis and we’ll be updating our blog to keep you informed of what is changing in the world of towing services.