Encountering car trouble is never a good thing.
Whether your car won’t start, has stalled in the middle of traffic or worse, there is a natural tendency to panic, and this fret can transfer from the moment of highest concern to the time when you call Dr. Hook for roadside assistance.
If you encounter such a situation though, there is an important thing to remember – the more we know, the better we’ll be able to assist you. While your natural instinct may be to say, “My car was making a funny noise and it just died at Portage and Main!”, the better you can describe the “funny noise” the better we’ll be able to help you first over the phone and again once one of our trusted experts is on site.
Factors that can assist us are:
1. Previous trouble – For example, this is the third time your car battery has died this winter or if the tire that just was punctured previously had a similar trouble.
2. Alarming noises – such as if you have been hearing your brakes squealing and are now facing a real issue.
But all of this comes hand in hand with the most important part of your action – don’t panic. We understand your urgency, but the calmer you are, the easier it will be to convey important messages to our staff.